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Security:

flowerandflora.com is secure shopping; our system provides you with maximum security when you enter in your credit card details. In fact, the details of your credit cards are provided on the secured server of our credit card processor www.CCAvenue.com . Your credit card details are not even available to any of us here at www.flowerandflora.com . 

This protects you to the highest degree; actually the details on credit card provided by you on the Internet are encrypted prior to transmission. 

Please do write to us in case you have suggestion on how this system can be improved…Thanks. 

For terms and conditions, please visit http://www.ccavenue.com

Perishable Commodities:

The perishable commodities displayed on the site and the actual products delivered will be similar and not an exact replica as these are hand made and can vary but the quantity specified by the ordering party will be met. For example, a person ordering a 2.2-pound Truffle Cake will be delivered a 2.2 pound Truffle Cake but the presentation of the cake might vary.

For non-perishable commodities the products supplied will be as shown in the picture, and wherever possible the company shall forward the warranty card.

Order Delivery and Cancellation:

Once an order is placed it cannot be cancelled by the customer. The reason being that orders are transmitted to over 300 towns via a very complex network of communication channels making it difficult to stop an order from being executed once shipping instructions are issued. The company can make its best effort to stop an execution of an order provided the notice is given at least 24 hours in advance and if the company is successful in stopping the execution of an order 60% of the order value will be deducted as processing charges in the case of perishable goods and 50% in the case of non-perishable goods.

The company is not responsible if the goods are not delivered due to:

  • No one at the given address to collect the order, though multiple attempts will be made. 
  • Submission of wrong or incomplete address. 
  • If a specified quality of flower is not available suitable compensation will be provided for in the form of delivery of the other quality of flowers with 15% higher value than specified.